Refund and Returns Policy 🔄

রিটার্ন এবং রিফান্ড পলিসি

আমাদের রয়েছে সহজ শর্তে পণ্য ফেরতের (অনলাইন কেনাকাটা) নীতিমালা যা ক্রেতার জন্য অত্যন্ত স্বস্তিদায়ক এবং নিরাপদ কেনাকাটার অভিজ্ঞতা প্রদান করে।

• পণ্য হাতে পাওয়ার ২৪ ঘন্টার মধ্যেও ক্রেতা তাঁর পণ্য ফেরত দিতে পারবেন। তবে এ ক্ষেত্রে নিম্নলিখিত শর্তাবলি প্রযোজ্য হবে।
• পণ্যটির মূল মোড়ক বা প্যাকেজিং কোনোভাবেই খোলা যাবে না।
• পণ্যটির বডিতে বা বক্সে থাকা অফিশিয়াল স্টিকার ও মার্কিং কোনো ভাবে সরানো বা নষ্ট করা যাবে his।

Overview

Flexible return policy gives customers a comfortable experience in shopping. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Special Conditions & Exchanges

• Sale Items: Only regular priced items may be refunded. Sale items cannot be refunded.
• Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
• Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn't marked as a gift, the refund will be sent to the gift giver.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at {email} for questions related to refunds and returns.